Support

FAQ

FAQ

Questions, answered

Does retinol make me more sensitive to the sun?

Yes. Retinol increases photosensitivity, which is why Nightfall is a night product and why you should wear SPF every day while using it. We'd rather tell you that up front.

Is Heliora a sunscreen?

No. Heliora serums do not protect your skin from UV. They're made for the look of skin that has already seen a lot of sun. Keep wearing a broad spectrum SPF every morning.

How long until I see results?

Everyone's skin is different, and we can't promise a timeline. Changes in tone and texture usually take weeks of consistent use to show, which is why the guarantee runs a full 60 nights.

Can I use this with my sunscreen?

Yes, and you should. In the morning, apply Daybreak, then Sunspot Corrector, give them a minute to absorb, then put your sunscreen on last.

What if I have sensitive skin?

Patch test each serum on a small area for a few days first. Start Nightfall two or three nights a week and build up. If you get lasting redness, burning or irritation, stop and talk to a dermatologist. If you're pregnant, nursing or using prescription skincare, check with your doctor before using retinol.

When does it ship?

Orders ship from US warehouses, usually within a few business days, and you'll get a tracking email as soon as yours is on the way. See our Shipping Policy for details.

How does the 60-night guarantee work?

Use the System as directed for 60 nights. If you're not happy with how your skin looks, email hello@getheliora.com within 75 days of delivery and we'll refund your purchase in full. You don't need to send anything back. See our Refund Policy for details.

Can I buy the serums separately?

Yes. Daybreak is $49, Sunspot Corrector is $69 and Nightfall is $59. The System includes all three for $109.

60nights

60 nights.

Use it properly for 60 nights. If your skin doesn't look better, email us and we refund you in full. Keep the bottles.

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